Privacy policy

I. PRIVACY POLICY

1. Purpose of Collecting Personal Information
We collect customer data for purposes related to:

  • Providing customer support: purchases, payments, deliveries.

  • Supplying product and service information and fulfilling customer requests.

  • Sending updates about our latest products and promotions.

  • Resolving issues arising from transactions.

2. Scope of Collected Information
We collect personal information when customers place orders on our website, including full name, email address, phone number, and delivery address.

3. Retention Period of Information
Customer data is retained until a deletion request is made by the customer or the customer logs in and requests deletion. Otherwise, personal data remains securely stored on Shamballa.co’s servers.

4. Parties with Access to the Information

  • Delivery partners receive name, address, and phone number for order fulfillment.

  • Company staff in customer service departments may access relevant personal data to assist customers.

  • Authorised third-party partners, affiliates, or subcontractors may process personal data only for the purposes listed in Section 1, under confidentiality agreements.

  • Legal authorities: We may disclose personal data when required by law, where disclosure is reasonably necessary to comply with legal procedures.

  • In case of a business transfer (e.g., merger or acquisition), the acquiring party may gain access to stored personal information.

5. Organisation Responsible for Data Collection and Management
Business Name: SHAMBALLA LLC
Tax Registration No.: 0315473384, issued by HCMC Department of Planning and Investment on January 10, 2019
Address: 17–19 Trịnh Văn Cấn st., Bến Thành ward, Ho Chi Minh city, Vietnam

6. Methods for Customers to Access and Edit Their Data
Customers may request access to or correction of their personal information by:

If customers believe their data has been used beyond the stated purposes, they can lodge a complaint. At Shamballa.co, we ensure the protection of your personal data. We pledge not to share, sell, or rent your personal information, and to use it only for:

  • Improving service quality

  • Resolving disputes or complaints within 3 days of receipt

  • Complying with lawful requests

We understand our responsibility to safeguard your rights. Should you have any questions or wish to report misuse, please contact our hotline at +84 917 876 788 or email info@shamballa.co. We will address your concern directly.